Customers of a Boise telemarketing company accused of misleading soliciting practices may be eligible for a refund.
The Idaho Attorney General’s Office reached a settlement with Vurv LLC and its partner company, Drug Testing Compliance Group LLC. The two companies operated nationwide as DTC Group.
The Attorney General Lawrence Wasden alleged that the telemarketer made unsolicited calls selling drug testing and other compliance services to newly-registered commercial drivers between June 2013 and December 2015. The office received three complaints from consumers who said they were led to believe that the telemarketer was affiliated with the U.lS. Department of Transportation and were told they had to buy the drug testing service or face penalties.
When customers tried to cancel their purchases within three business days, as allowed by law, the company refused full reimbursement.
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“At the beginning of every sales call, the telemarketer must disclose the company’s name, on whose behalf they’re calling, and exactly what is being sold,” Wasden said in a release. “Without proper disclosure, consumers simply can’t make informed decisions about what they’re buying.”
The telemarketer is no longer in operation. As part of the settlement, its former owner must identify and pay customers eligible for refunds.
DTS Group paid $1,500 to the state for the cost of the investigation.