United Water warns customers about scam calls

United Water Idaho is warning its customers about a scam in which a person posing as a utility employee calls to collect an outstanding bill.

If a customer receives such a call, they should not give personal or financial information to the caller, United Water said in a Tuesday afternoon news release.

The Boise Police Department reports there has been an increase in fraudulent collection calls, with callers posing as utility workers, the county jail and even the IRS. If a customer has given money or personal information to the scammer, they should contact police. If contact has been made, but no money has changed hands, police encourage customers to contact the Idaho Attorney General’s Office.

United Water Idaho uses an automated system that makes calls to customers with account balances due, but the system registers “United Water” on a phone’s caller ID display. When prompted, the customer can request to be transferred to Western Union to make a payment by phone or connected to United Water’s customer service department.

If there is any question about a call attempting to collect funds owed to United Water, the customer should contact the utility directly at 362-7304.