Business

Another call center coming to former Maximus site in Boise

Sykes, a company that offers a range of call center services, says it will hire more than 300 employees by the end of 2015. The company plans to ramp up to 900 in 2016 and to more than 1,500 in the coming years, a spokeswoman said.

The Tampa, Fla., company specializes in brand advocacy, customer service, technical support and value-added sales. Once the Boise location is in operation, Sykes will run 21 sites with 15,000 workers in North America, the spokeswoman said. The company has 50,000 employees working in 20 countries. The Boise call center will handle call center operations for an undisclosed Fortune 500 customer that has contracted with Sykes for more than a decade, the spokeswoman said.

Sykes has leased the same building on the Hewlett-Packard campus in Boise at 11331 E. Chinden Blvd. that Maximus used before laying off about 1,500 workers and closing in January. The Virginia company opened the call center in 2013 to provide customer support for the federal health-insurance exchange under the Affordable Care Act.

The chamber said Sykes will hold a job fair from 9 a.m. to 3 p.m. Wednesday at the University of Phoenix at 1422 S. Tech Lane in Meridian. The company is looking to hire full-time workers as well as flexible part-time workers. Those interested in management positions can apply at the company website, sykes.com.

The spokeswoman didn’t provide a range or average wage, other than saying the majority of positions will be entry level wages that are competitive for the Boise marketplace.

The company will begin training classes for Boise employees mid-August and will begin call center operations in September.

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