A big thank you to Sharon in the special license plates division of the Department of Transportation for taking the time and effort to resolve a problem with my car registration. I renewed my registration for my Prius early and paid for two years. I included the yearly $75 hybrid fee for both years. Because the Legislature repealed the fee effective February 2017, and because my registration wasn’t due until March, I felt I deserved a refund for the overpayment of $150. The problem was settled thanks to Sharon’s effort, and I am very grateful that when others said there was nothing they could do, that she went the extra mile to rectify the situation.
Sheila Woodward, Boise