Class will offer tips on how to get call center jobs

October 24, 2013 

With a call-center job fair approaching in early November, the Idaho Department of Labor is sponsoring a class Oct. 29 to help job seekers prepare for and pass the online assessments used by call center employers.

“Getting Hired at a Call Center" is scheduled from 10 a.m. to noon at the department’s Boise office, 219 W. Main St. The class will be conducted by former call center human resources director Rhonda Holland, who will discuss call center culture, hiring practices, testing and the types of assessments commonly used by these employers.

The job fair, set for 2 p.m. to 6 p.m. Nov. 7 at Labor’s Boise office, will feature T-Mobile, CenturyLink, Citi, DIRECTV, Xerox, Wells Fargo and Teleperformance. Combined, the seven companies want to hire up to 1,000 full-time customer service representatives at between $9 and $13.56 an hour, plus benefits and bonuses. Job seekers are encouraged to bring their résumés to the job fair and be prepared to speak with company representatives.

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