Idaho insurance exchange opens consumer help center

newsroom@idahostatesman.comSeptember 25, 2013 

Idaho's health insurance exchange, Your Health Idaho, has opened a consumer resource center with staff who can help Idahoans shop for health insurance plans starting Oct. 1.

The exchange is part of the Affordable Care Act and is a state-run portal for consumers to buy plans and find out if they qualify for tax credits to pay for health insurance, which is mandatory starting Jan. 1 under the new law.

The center will be open 8 a.m. to 5 p.m. weekdays. Consumers can call (855) YH-IDAHO (855-944-3246) to talk with a live person who can guide them to help and resources as they go through the exchange.

The center will connect Idahoans with insurance agents, brokers or in-person assisters who can help explain plans, rates and premium assistance.

"Choosing health insurance can be complicated, and we want to make it easy for Idahoans to get answers to their questions ... including information on plans, premium assistance and cost," said Alberto Gonzalez, Your Health Idaho’s operations project manager.

The resource center will accept questions through standard mail at P.O. Box 943, Boise, Idaho, 73701, through email at and will have bilingual staff to help Idahoans in English and Spanish. A special line will be able to accommodate consumers who speak more than 150 languages.

The center is leasing office space in the Westgate Center, on the northeast corner of Westgate and Fairview in Boise.

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